hcherrycake
patreon
Patreon update about Sep payment!
🕑 Added 2018-09-01 17:35:01 +0000 UTC I've received the e-mail from Patreon about problems that may happen again on patrons rejected by payment! Don't worry guys, this is not your fault and this has been going on a lot for internal problems. I've had done a post at the start of the month, but I'll reinforce the procedures in case your payment was declined! The list below was taken from the e-mail I've received from Patreon itsef! :)If your patrons are having any trouble, here’s what they can do:
1- If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
2- If their payment failed, they can follow these steps or switch to a different payment method.
3- If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
4- They can reach out to the Patreon support team to get account specific help.
[PT/BR]
Recebi o e-mail do Patreon sobre problemas que podem acontecer de novo sobre patrões rejeitados no pagemento! Não se preocupem, não é culpa de vocês e isso está ocorrendo bastante por problemas internos. Eu tinha feito um post no começo do mês, mas vou reforçar os procedimentos caso o seu pagamento seja rejeitado! A lista acima foi retirada do próprio e-mail recebido do Patreon! :)
Obrigada por seu apoio e qualquer dúvida por mandar comentários aqui ou mensagem!
