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Patreon Payment Issue
🕑 Added 2023-08-04 02:01:36 +0000 UTCHey.
How are you all doing? I hope good, and in great health :)
Anyway, I just received a notification form email stating that there's issue with their payment partner causing issue with declined payment. I hope you're not impacted by this issue, but if you do there's some way to fix this.
Here's the official statement :
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team
Comments
Kerry L Baldwin
Had this issue when signing up a few months back, but talk with my bank straightened it out. Haven't been told about any issues since.
Christopher King
Haven't had any problems, but thanks for letting us know.
Timothy V
*Completed*, and wow, what a horrible website.
The Comic Guy
Awesome, thank you :)
Adam Rosalky
resolved.
