Aaron McKee
patreon
Trouble with Declined pledges? - try this
🕑 Added 2023-08-04 13:08:30 +0000 UTC
Comments
Dean Dingus
If this is talking about issues with new pledges, I've been going back and forth with support for two months about this. This is the final message I got. "It is possible for a payment to be successful for existing membership using Sofort, however in your case since it's an upgrade it didn't go thru. That said, we've temporarily disabled Sofort as a payment method as we work to resolve this. I'm unable to provide a timeline as to when we'll have this fixed, but in the meantime, you should be able to use our other payment methods options, such as PayPal or a credit card." I tried three payments methods, two of which are credit cards, and they all get rejected. My ticket is left open and pending. PayPal might be a viable solution since it's a different system, but I don't have that.
