Sleep With Me Podcast
patreon
Patreon Billing Issues
🕑 Added 2023-08-09 20:28:29 +0000 UTCPatreon Billing Issues watch this video for an explanation!
We understand that it is not something that Patreon can fix, as it has more to do with updates to banking and payment systems, but as indie creators we always try to be upfront about issues.
The main issue your bank would see is that Patreon changed their payment processing from California to Ireland and for the people impacted your bank will flag the payment since it changed locations and nations.
If you think this might affect you, please read the text below! It comes directly from the Patreon team.
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
Weβre deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team
Comments
Rachel Carman
You are the nicest podcast team. Thank you for the explanation and heads up!
Carl Craft
Oh no blame directed at you at all!
I would contact Patreon support as I am not able to refund or even see what fees you were charged, Patreon should be able to process that for you. Sorry about that!!!
Carl Craft
Oh no! I was charged a foreign transaction fee on the card I was using! Iβll need to switch that over asap.
Kimberly Lloyd
Honestly, I have given Patreon three valid methods of payment and it is refusing to try any of them. This is definitely a Patreon issue and while they are claiming they will retry later this month, I have lost faith in them. https://twitter.com/PatreonSupport/status/1688670414267207681?t=ee0GLlNLzP3AraoYEwzn7w&s=19
And I can't make changes/ retry because "There are pending payments".... π€·ββοΈ
My bank swears it isn't them, and payments to other creators are going through. Some others, such as yourself, are not.... I don't understand how it isn't a Patreon thing when the whole chain works.... but not for some creators?
