Scorpio69Art
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Computer Next Steps
🕑 Added 2023-05-16 15:28:21 +0000 UTCDell and I can't agree on replacement terms, but we did reach an agreement on next steps. Dell has acknowledged that their Repair Depot dropped the ball. Instead of looking at the notes I sent and seeing how serious the problem was, they treated it like a routine issue and didn't even check to see if they fixed it before sending it back.
They've asked for a second chance to do it right this time. They are having issues with the quality of components, but believe that all the defective components have been replaced. The problem is most likely because of all the proprietary software. The parts were replaced by non-Dell techs without all the resources they needed. As a result, they are not communicating correctly with the Motherboard. I'm shipping it back today.
Comments
Scorpio69Art
Everyone is a loser. I've been horribly inconvenienced, and Dell has already spent more money than if they had just replaced it with a new computer, and they're about to spend even more. The rep I spoke to agreed that it is stupid, but his hands are tied by a bad company policy.
SinisterSh0t
this is insane...
