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Hit Point Press Patreon FAQ
🕑 Added 2021-04-08 17:59:43 +0000 UTCWelcome to all new patrons (and those who have been here for a while but want a refresher)! Here’s all you need to know about how and when we release our rewards:
When will I be charged?
When you sign up, you’ll be charged at the beginning of the following month. For example, if you sign up for Gold tier April 9th, you’ll be charged $15 at the beginning of May and receive May’s rewards as they are released.
You’ll be charged at the beginning of the month for all subsequent months!
Please note, rewards are not released upon sign up and will be distributed after you’re charged for the first time.
When can I expect to receive my rewards?
Digital rewards get sent out via Patreon message as a download file. You can usually expect them to be in your inboxes by the 8th of the month! If we anticipate delays, we’ll let you know.
Physical rewards are currently experiencing delays and, at this time, ship out the month following the PDF release (for example, if Big Bad X PDFs are distributed in May, it is likely the physical booklets and cards will ship out in June).
We’re working on getting the rewards shipped out the same month as their corresponding PDFs as we become more familiar with our new (quicker!) equipment and streamline the production process. We’ll post an update when physical rewards are shipped out so you know when to expect them!
What about accessing previous rewards?
Past rewards are available to new patrons! We offer up to the previous 6 months of digital rewards from the time of sign up at the monthly price for patrons. Unfortunately, we are not able to offer past physical rewards.
To arrange to get the PDFs, send us a message at support@hitpointpress.com
Beyond that, we have individual PDFs and bundles available for purchase on our store! All Big Bads should be available there eventually, so if the one you’re looking for hasn’t made it to hitpointpress.com just yet, it’s only a matter of time!
What if my physical rewards never reach me?
In this case, we ask that you confirm your delivery address listed on your Patreon profile and reach out to our team at support@hitpointpress.com!
There was an issue charging my card. What do I do?
Confirm that your payment method is valid and properly reflected on your Patreon account, then reach out to our team at support@hitpointpress.com so we can look into the issue further!
What if my question or concern isn’t listed here?
Send us a message at support@hitpointpress.com or join our Discord! The team (or another generous member of our Discord community!) will get you the information you’re looking for.
Thank you for your ongoing support!
The Hit Point Press Team
