AniNovu
patreon
Chapter 35 delay and Patreon issue
🕑 Added 2024-10-07 18:02:56 +0000 UTCSo, I got screwed, far as I can tell.
If any of you patrons check your monthly bill, you'll see that Patreon didn't charge you as much as they should have. Instead of being billed for 3 chapters for September from me, you only got billed the once.
What happened was Patreon switched me over to 'per month' instead of 'per creation' BEFORE the agreed upon time, but didn't update my tier prices (which they still haven't done). So all you patrons were only charged 1/3 what I'd intended for you to be charged for September.
Tier prices are supposed to be 3/6/9/30, but they're still 1/2/3/10. When the (forced) switch to 'per month' billing was to take place, they were supposed to increase my tier prices accordingly to reflect my usual 3 creations per month. They did not.
All patrons essentially got A Taste of Heaven 01-1 and 01-2 for free. I lost 2/3rds of my month's income. And Patreon is ignoring my e-mails. If there's something I'm not understanding, some miscommunication on my end maybe, it'd be great if they explained it to me. But they're choosing silence.
I'm taking a week off. Chapter 03.35 is written but needs some edit passes before it goes live. Unfortunately, trying to edit it makes me so furious that I'm dealing with this awful company that has cost me thousands and thousands of dollars over the years with their horrendous billing system, that I'm getting nothing done when I try. So I'm taking a week to cool down before I get back to the grind.
EDIT1: Patreon's finally responded to my ticket, and they say they'll compensate me for their error. If true, that's actually pretty great, and I'll be impressed. I'll update again when/if it happens.
Comments
Yammy
Hope they do, I throughly enjoy your plot line
Ujjwal
Hope you get back soon with a banger of a chapter!
Novus Animus
Thanks. I greatly appreciate it.
habanerohyeah
upped a tier to help out
Michael Hawkins
No worries
Novus Animus
Aw, thanks. But be aware the tiers will eventually go to 3/6/9/30$. This month, if Patreon does their job.
Michael Hawkins
I bumped up to the 10 dollar tier to cheer you up
Ian Moran
To clarify, I see the (reduced) charge on my credit card and in the app, but I usually get a receipt in my e-mail each month. That receipt is what I didn't get.
Novus Animus
I see in my 'audience manager' that you were billed and paid for October 1st, so I dunno.
Ian Moran
Now that you mention it, I actually didn't get my receipt from them this month. So there's definitely something they've screwed the pooch on somehow.
Novus Animus
Thanks. I'm looking to get my SubscribeStar page reopened (it closed due to inactivity). It'll only support Tier1 patrons, since i can't consolidate vote posts between the two sites, but it will be an option, once it's running again.
Dan Kronjin
Are you on any other subscription service? I’d be happy to ditch paying you on Patreon and move somewhere else if they’re going to screw you like that.
David
Take a break. No worries
ReeceM
Keep your head up my dude. Patreon has massive issues and they're fucked that they don't help their creators out enough. Enjoy your break dude 👍
