americanmcgee
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Rabbits on the High Seas
🕑 Added 2019-03-19 03:19:58 +0000 UTCDear Insane Children,
LOTS of people sharing comments on my Instagram, on our various Facebook pages, in the Community Section here on Patreon, and in all the most random places one can imagine saying essentially the same thing:
"My rabbit tracking hasn't updated since March 5th. What's going on?!?!?!"
Captain American here to provide the answer: Rabbits on the High Seas!
That's right! Your rabbit takes a ride on a cargo ship on its way to most locations around the world. And while it's on that ship in the middle of the ocean the tracking will not update.
The post service we use is called "EUB" and is provided as a function of China Post here in China - which then "converts" to your local postal service upon arrival in your country. There's more info on this topic HERE.
Our shipping partner says that shipping from China to the US takes 8~22 working days. We usually see things delivered in ~2 weeks. But deliveries can AND DO take longer. Especially if you're in a remote part of the world or if there's bad weather along the way.
So, please, be patient. Your tracking will update once your rabbit arrives on the shores of your country.
Tracking links were sent to Patrons via email from BackerKit. You can head over there to grab your tracking link if you are unable to find the email.
Extra Eyes
Another comment I'm seeing more and more is:
"There's an extra eye button in my bag. My rabbit is defective! Compensation!!!"
No, your rabbit is not defective. The buttons are two different colors: black and brown.
The extra one is provided in case you'd like to change your rabbit's eye color. This was decided on during our Crowd Design sessions when we were developing the rabbit. This is not a defect.
PLEASE FOR THE LOVE OF GOD PM US
Between myself and Martin it's not easy staying on top of all the messages, comments, Community Posts, tweets... Twitter, Facebook, Instagram, Patreon, YouTube, etc. Arg, matey!
Posting a customer support issue on a 6-month old Instagram post is not, I know it's hard to believe this, the best way to get your issue resolved.
If you have a question related to a Patreon reward, payment, etc:
PM US <---- Click that link and learn how to send a Private Message.
I LOVE YOU ALL
Really, I do. And I appreciate the community effort many of you have put into helping to answer questions and guide people towards help across all the insane places they post their questions and issues.
So... let's all work together to get the word out: Rabbits on the High Seas! And extra eyes are not defects. And ... PM US! YAY!
Oh, you can also always email myself and Martin here:
mysterious@americanmcgee.com
I really appreciate any effort you can put towards trying to keep all the customer service stuff in one location. Thank you! :)
Great Firewall Update
Seems our VPN situation is stabilizing. If things still look good tomorrow then I'll post a link for this week's livestream. Look forward to seeing you all there.
From Shanghai with Rabbit Eyes,
-American
Comments
Just got mine two days ago! Amazing!! Love it. :D
I totally forgot to approve my shipping and just did yesterday. Will that have caused any issues with me getting my bunny? :O
Has anybody else gotten their bunny? Still waiting on mine, no updates to shipping.
Same. Hopefully they get here soon!
When you got yours, had your shipping updated at all? Or did it just randomly show up? Lol
Haven’t gotten mine yet and no update. Definitely starting to worry.
No update since March 5th ☹️ definitely feeling discouraged right now. I'm in Texas, not even close to anywhere remote lol
USA. No update on tracking yet. Fingers crossed that it comes soon!!
no tracking, no bunny. hopefully it comes soon, have faith.
USA I got my bunny!
Kristina Shelton
Dang I'm on the state line between tn and Ky and still waiting on mine
Kristina Shelton
Has anyone in the USA have any update on their tracking?
Quality is incredible. So soft!
lol I can imagine a cargo ship full of the bunnies.
Could you point it out to me please, I'm having a difficult time trying to find it.
Mine didn’t come with an extra eye. Was the dlc rabbit dress code supposed to come with the rabbit as well? I received the rabbit, Lulu patch and the asylum bag no dlc code. Or is the code for the ones that buy it trough the mysterious shop?
Daniel Lee
Woot just got mine!! It's the cutest thing!! Awesome bag and patch too :D Oh and an extra button eye :P
Canada Nova Scotia! Got mine today!
I'm in Tennessee, USA, and I got mine yesterday! I LOVE it! Thank you for giving us the chance to get one of these adorably demented rabbits! <3
In Canada I got mine today ^_^ uber excited!!!
SpectraShadowsCZ
Can I buy the rabbit when I missed the event? Pretty Please?
Arrived in Germany. Rabbit looks great. Wasn't sure about the color, because it seemed more reddish in the stream, but I'm glad it looks like on the pictures. Lol the button. I didn't notice the color, but I thought it's just additional.
Received mine last week .I wasn't sure about the extra button at first, I thought it was an extra button for replacement if the one on rabbit went missing(wasn't on the rabbit design before), but I feel like sewing it on the left side to give it another eye XD.
haha the extra button defect killed me :D
The extra button > defective > compensation! Part is for real?? FACEPALM...
I'm that kind of silly that couldn't find where was the tracking link, but yay I finally found it ! And discovered that my bunny has arrived in France last night!! :D I'll get it maybe today, or tomorrow, can't wait !!!
Davinellulinvega
Plushies on the high seas and rabbits with extra eye. The end is nigh!
Hey everyone whom has already gotten your bunny 🐰 where do you live? Just curious ...
Good to know. Great information. I for one did not know my rabbit 🐇 is on a Slow Boat from China. But now that I have a date I feel much better. And know the best place to ask questions.
Terribly sorry you had to post this. Smh We really appreciate you and Martin! Thank you for all you do and involve us in.
TentacleNerd
Mine arrived last week and sadly was missing a sewn on eye. I just used the extra eye and now the poor buddy can see! Really love the fluffyness <3 Thank you so much for the cute little companion!
Wendy Jaa
I wonder just how many rabbits are one single boat coming to the U.S. Someone on the boat would notice and say, "Why in the world are there so many identical packages coming from the same place? What is going on?" Meanwhile everyone is just itching to get their new cuddly companion.
Lauren Tina
Lol I was mildly confused about the button - didn’t even notice the coloring. Just thought “Oh. I guess it’s an extra like you’d get with a new coat!” 😝
Saiou
Ooo gotcha. Was curious about the button, now I know! :3
Nekai
I finally got my rabbit today!! Super cute and soft ♡
I knew it was going to take a month or so to get the rabbit. Very excited. Thank you, American and Martin, for all your hard work.
AlbirdVampPrince
Can’t wait to get my own rabbit soon. 🐰❤️
American McGee
It's available on Mysterious: <a href="https://mysterious.americanmcgee.com/collections/accessories/products/white-rabbit-plush" rel="nofollow noopener" target="_blank">https://mysterious.americanmcgee.com/collections/accessories/products/white-rabbit-plush</a>
Really wish I could of got thar rabbit
Alicia Harrington
Got mine last week and it's sooooo soft and cute 🥰
