americanmcgee
patreon
Happy Chinese New Year & FAQs
🕑 Added 2019-02-07 07:54:08 +0000 UTCDear Insane Children,
I have been completely off the grid for the past week. Sailing and diving across a range of remote islands in Thailand. Finally back to an island (Ko Lipe) with connection to the outside world... I checked Twitter, Facebook, the news, and... It's a crazy 'ol world we live in! Whew. One of these days we all need to run away to some far-away Wonderland and never look back. Seriously!
I did notice that while I was away there were quite a few questions about what happens now that we hit our Rabbit Plush Goal and finished out the month. Font Lord was kind enough to put together this list which we hope will answer all your questions...
Q = I haven't been charged yet.
A = No worries. Some people get charged later than others. Please wait.
Q = My charge says 'pending'
A = Also no worries. Still wait, you'll be charged eventually.
Q = My charge says "declined"
A = Please double check your payment details and possibly enter new ones. Patreon will keep attempting to charge you throughout the month, so after checking/changing your details please wait to be charged. You can also contact Patreon customer support and discuss this type of issue with them. They can help!
Q = Now it's Feb 18th and I STILL haven't been charged. Can I change my tier/pledge details?
A = Don't worry, some people actually get charged near the end of the month and we'd appreciate it if you kept an eye on your charge status and only changed your details after being charged. Again, consider contacting Patreon support!
Q = It's Feb 18th and I have definitely been charged. I can change my details, right?
A = Yes, please go back into your account editing section and make sure you are actually set to a tier and not just a custom amount if you want to stick with us.
Setting your tier will automatically set the 'choose what you pay' amount to match the tier, but please double check this.
Q = Do I have to keep being a Patron now I've been charged for the Plush Bundle?
A = We'd love it if you stuck around (even at the lower tiers for Discord and Patreon access), but you don't have to. Remember that your payment of $45 (for those of you at that level) will count towards the 3x$35 art print reward, so consider setting yourself to the $35 tier for another 2 months in order to get a fantastic art print of your choice from the previous prints we did. You can see all the lovely art currently offered via THIS LINK.
Thanks, Font Lord! Now... if you still have questions, consider posting them below or, better yet, sending us a PM. We have some really lovely Insane Children helping in the comments. Big shoutout to Elaine Carass for all her help with replying to comments! (Elaine, remind me to send you a Thank You gift when I get back to Shanghai).
Happy Chinese New Year
It's now officially the Year of the Pig. Oink! Back in China the whole country is essentially shut down - which is why I pick this time of year to vanish out on the ocean for a few weeks.
I hope you're all having a wonderful new year and that the year to come brings all the fortune and happiness that you deserve! OINK!
For my part, I still have a few weeks of sailing around, diving, and being disconnected from the world. Access to the internet is limited or nonexistent in many of the places I'm going... so, if you don't hear from me for a while, don't worry. Font Lord (Martin) is taking care of Lulu AND taking care of answering your PM's to us here on Patreon. THANK YOU, Martin! I couldn't be an occasional sea bum without you!
The New Year
There's a lot that continues to go on behind the scenes with our efforts on Alice: Asylum. I had another really good email come through from a potential financier/publisher which... well, I think you all would be very happy if we partnered with that group on this project. I know I would be. Can't wait to tell you more. And, as the Chinese New Year comes to an end, we'll start to see more artwork, design, and story flowing from our Crowd Design efforts.
I just want to say to everyone who is helping us make Asylum a reality, THANK YOU. You are, quite literally, the best, brightest, and most inspiring people in the world. There's so much negativity and doubt out there. It takes a powerful knife to cut through it all and make something beautiful happen. Not only are we going to make the best Alice game to date but we're going to show the world that there are no rules when it comes to how we make this sort of thing happen. Excellent!
Much love to you all. Be safe, be well, and be happy.
I'll check back again with more pictures of paradise and updates as and when I can find a signal.
From Lipe with Love,
-American (missing Yan, Lulu, and... even Font Lord)
Comments
Thank u
When will we be recieving the reward
So glad we finally got to the goal! Hope all goals in the future are successful as this one was!!
Matt
Didn't want to hit "like" and throw off the lucky 88 likes.
So, do we get a tracking number for the bunny we "purchased" for 45 or is it just gonna take a while for shipping to come into place
It is too late to get the rabbit, necklace and art print all together. But you can still change your pledge to $75 and get the necklace and art print when you get charged in March for the supported period of February.
If you check your billing history in the "Your Membership" section and it does say "Supported Period January 2019". Then you will get the rabbit collection, otherwise no.
Roselyn Shade
have fun!
if we still have the paynent set to 45 and havnt been able to pay it just yet as long as we get it in this month will we still be able to get the plushie?
Enjoy the vacation!
I tried signing up for the mailing list but never got that verification email, though it says I have indeed signed up so hopefully my name is there! Happy New Year 🎉
American McGee
The holiday will impact shipping up to the 15th of February. But... If your print is still in my studio then it won't get sent out until I get back to Shanghai. Please PM us so Martin can look at the details and give you more info.
I love the pre-Feb 18 addressing. But seriously, peace of ming. Thank you
Absolutely gorgeous view you have!
Wendy Jaa
Does anyone know when the Chinese mail service gets back up and running? I have an art print stuck somewhere in China. 😂
I have a question. So I change my pledge to $45 however they tried to take the money out 5 days ago and I didn't realize it but I did reload it again and hope that I'm still eligible, however I'm wondering is it possible to move up to the $75 tier so I can get the rabbit, necklace and art piece?
Thats is GENIUS! The perfect time of year to go somewhere that is essentially shutdown. In a place like Shanghai I can see the need to plan just right. Have fun man!
Happy new year American❤
Angel Ellis
Happy Chinese new year to everyone! Will definitely be staying as a patreon even if it’s a lower tier, want to support any way I can. Can’t wait for more updates and progress!! Alice is the best!!!
American, you are one of the most inspiring people of all time. Madness returns is the most beautiful game to ever exist! This is a very special opportunity to be apart of your new upcoming creation! Thank you for giving this to your fans!!!!
Yes, I think each week at least once I discuss formulating a plan to escape to Wonderland. Reality contains way more madness than wonderland ever could. Hope you enjoy your time away, I'm sure Lulu is going through Daddy withdrawal.
Thanks lovely peeps for all your hard work, I'm looking forward to all my goodies (patiently)
Alicia Harrington
Hi, hoping someone can help me. Just curious about the 3x35 and 75 tiers. The 3x35 says you get an art print of your choosing. And the 75 has a monthly art print. Is the 75 one the new print that comes out that month, or like the 3x35 you get to choose? Thanks 😊
Evibbles
Can't wait to get my rabbit plush set, though I have yet to receive my art print from December (I am aware it wasn't shipped until January) even though I received an art print won in a live stream a few weeks ago
Alexia Walker
Sounds like a fun time! Thank you guys for everything (in advance) 😁😁
Hope You had amazing diving time! My payment was successful and so I will wait for the Freaking Rabbit and of course progress about the game while will still make payments.
