James_D_Fawkes
patreon
Pledge Processing Errors
🕑 Added 2018-09-02 09:36:24 +0000 UTCPatreon is currently having payment issues. If you are a patron that uses a credit card, please check w/ your bank to approve the charge as non-fraud or update your payment method. Many of the creators I know have had 30-50% of their income essentially deleted, myself included
This is still a thing, guys. Patreon sent me this email not too long ago on the subject.
Pay day is right around the corner, and we wanted to check in with you before payments start processing on Sept 1st.
You may be aware that last month there were some issues with declined payments, and confusion caused by patrons seeing a new descriptor on their bank account. We’ve been working hard to limit the amount of disturbance you might experience this month, and for a full recap of what we’ve been up to with payment processors and why, you can read a blog post from Tyler, our VP of Operations.
Additionally, we want to make sure you have up to date information to share with your patrons in case an issue arises.
If your patrons are having any trouble, here’s what they can do:
If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to a different payment method.
They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
We will continue Patreon’s proactive practice of retrying payments throughout the month.
Over the next 24-48 hours, you might notice your dashboard fluctuate. We know you’re excited to get your payout, but please sit tight as we process your payments fully before relying on the numbers as your final monthly earnings. They may change a little throughout the month, but don’t worry, that’s just us working in the background retrying any declined payments.
Thank you for your patience while we put the necessary work in to ensure that your art can continue being funded on Patreon. If you need any help or have further questions, we’re just a few clicks away.
The Patreon team
Please check and make sure that your pledge was not declined, this month. Thank you.
