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Video: Response Point For Real This Time

🕑 Added 2025-02-19 01:30:00 +0000 UTC

Comments

Loading_M_

To be honest, I don't think it's particularly relevant to the conclusions drawn in the video. Given that his prior experience (after this product, but before leaving MS) was AI, I think he was trying to follow the hype train more than any specific product.

Sadie

Some of the names of these systems are a real throwback. At my work most other teams use Avaya, but in IT we use - get this - 8x8 as a PLUGIN FOR TEAMS. It is so atrocious

Brendan Webb

...i have a sudden urge to hear the Response Point MoH in full

Bkid :3

Since it's just Windows XP, I wonder if you could just find and replace the file for the hold music, since there's not an official way to use your own through the interface. 🤔

Cory Pettit

Are you referring to the Cisco music? It is called Opus No. 1, and you can find it a round on Youtube. Here, for example https://www.youtube.com/watch?v=N7xn5zeJ4D4

Evan Grove

There are actually some sick covers of the Cisco hold music https://open.spotify.com/track/7GcAy6yqJZ7h3BUvazANeR?si=_BUG4pRQTiSz0riZCjUqAw

Danny Forche

So I may be the only person on the planet to want this, but... I don't suppose there is a higher quality WAV file of that default hold music? Or was it actually mastered at 8kHz or whatever fidelity a telephone would be? It would be kind of fun to have a CD-quality version of that music that we've all heard, just because.

Jason Rabinowitz

I think I've watched all of your videos and this may be my favorite. It's so clear that PBX is a huge passion and a knowledge strength of yours.

rozboris

Hey, cool video, loved it! Make more! A bit more on the content: towards the end you are saying that the guy who invented it all "was not excited about phones". Well, I looked him up and the Wikipedia article says that he is now a CTO of Zoom (yeah, that one, the one that everyone started using for video conferencing during Covid). Do you think that it might require a bit of editing or errata? I think it's a curious fact and ties this product (and the whole story) with the modern reality. https://en.wikipedia.org/wiki/Xuedong_Huang Again, thank you!

Chicken

Finally! Yes

Chris Jeter

Gold: “…programmers working at Microsoft in the mid-2000’s. One of the most cloistered environments imaginable.”

Ezra Knickelbine

i work in a call center for a medium-sized business and the vagaries of how our phone system works have always been fascinating to me so this was a delicious video thank you. we have a cisco system and use something similar to the "job role" feature for overflow lines, where if someone calls in and really really wants to stop being on hold they can press a button to ring a bunch of people at once. it works the same way where it has a dedicated extension, so when you pick it up you have to then transfer the call to your own line so you don't keep the overflow tied up. anyway i am currently on hold with another business and they have their hold music as the entirety of "the hall of the mountain king" and it's very funny to me

Blau Rascon

your intro in this video taught me something that i have thus far struggled to understand: how phone number extensions work thank you

Cathode Ray Dude

I will probably end up doing that in bits and pieces over time, heh.

Torsten Giebl

Gravis, if you produce a three or ten hour video talking about PBXs, i will watch it.

DiaBomb

I did an apprenticeship at a small insurance firm in the IT department in 2021. We had just moved from analoge to a VoIP System we bought from avaya. It was awful, they gave us access to a cloud system, no guidance, no (proper) documentation or anything. The even sold us a soft phone software that was just a third party thing rebranded. Most of the features were either not compatible with thier in house system or horribly buggy. But the thing is, the software was canceled in favor of an in house soft phone software, with even less features, just after they sold it to us. And I was on the receiving end! Dealing with thier jank software, and telling the people at the company, that yes, we are trying to fix this steam pile of garbage avaya sold us. And only after a year, we didn't want avaya, and avaya didn't want us anymore. I'm not at that company so I can't say what happened next, probably for the better.

KazTastic222

This video has made me think about what an email server developed by a PABX manufacturer would look like. It would still be better than Exchange Server, only because Microsoft wouldn't have any involvement.

Joe Thatcher

Oh yeah, I totally understand that. I actually left that job due to pretty much the same reasons as you listed. It was kind of fun though by the end to get everything set up - before then I had never really put much thought into how internal phone systems route things (especially to other parts of software). FreePBX wasn’t that bad, very unintuitive UI but thankfully I only had four handsets to set up so I could just essentially export and import the same config file to each of them and then hope nothing else would need changing after that.

Cathode Ray Dude

Curiously, I never disliked the actual VoIP work. I got very good at it, and I understood VoIP trunks well enough that I could muddle through just about anything. The problems were a mix of "this isn't going anywhere," "nobody respects me," and "i am being forced to do other roles I want nothing to do with." But none of that really changes the fact that, yeah, VoIP is sisyphean and FreePBX is a holy mess.

Joe Thatcher

Oh man, this is bringing back TERRIBLE memories of spending a whole afternoon and evening trying to get a SIP trunk set up with FreePBX. The software wasn’t even the issue, it was just hours of tearing my hair out wondering why the trunk wouldn’t accept an outgoing call despite being registered or not even registering or accepting incoming calls but only when it’s not registered or wondering if the firewall was blocking something or turning codecs on and off. I think in the end it came down to both the firewall being iffy and the trunk using a somewhat nonstandard set of ports. I can understand why you left, that’s all I’ll say.

Manuel Tondelli

Oh, yes! This video is what made me start to look into PBX

Alexandre Richer

How I know I'm a computer nerd: when you did the demonstration, I expected you to do the "Hello Joe" bit from Erlang: the Movie.

Jason Weathered

Minor note: at 17:38, consider replacing the public IPv4 address with an RFC 5737 address. e.g. 203.0.113.8

Freya Fractal

wtf patreon don't do that! sorry for the double post

Freya Fractal

> Press 7 to delete a message...Oh hi there, someone else cursed with having to deal with the absolutely impossibly irritating asterisk voicemail interface.

Freya Fractal

> Press 7 to delete a message...

Vessue

Halfway through the vid and every time you say "Users hate this" I keep expecting you to reveal the one simple trick to reverse aging

Freya Fractal

that fucking Cisco hold music. We work with Cisco gear in our home, because we have the Real Phone Autism(TM), and we literally heard, in our head, something on the order of "Thank you for holding. You are at position, 2, in the queue. With an estimated wait time of, 9, minutes". Which is of course a lie it's more like 23 minutes, because those things are never accurate

Cathode Ray Dude

Those are all temp numbers I bought for the video, no worries

grizzogor

At 43:40, when looking at the call history, it might be a good idea to censor the external phone number for CRD Productions if it’s not intended to be public.

doink

Hooray! I've been dying for this to release. Microsoft can be so frustrating at times. Some products are genius, other times they completely shit their pants.

Rom

Basically this but scsi/serial

Rom

https://www.cableleader.com/2-way-db9-manual-data-switch-ab-female.html?gad_source=1&gbraid=0AAAAADzPKMqodWLOScgrRDflHMV1erHF7

Rom

Just a b&w g3 going to an e-mu 6400 ultra sampler but through a channel switcher but that’s never given me problems before. Biggest boom I’ve ever made—fireworks! The universe lady has been trying to convince me to learn a DAW and this is the last straw 🤣

Emily Browne

I’m so keen to get home from work and watch this. Your videos often line up perfectly with when I have changeover for my little one and won’t see him for a week and really help me through the sadness and tears from missing him. So thank you ☺️🧡