MirceaKitsune
patreon
Update on PayPal identity verification
🕑 Added 2017-11-03 13:24:43 +0000 UTC This is a repost from: https://www.paypal-community.com/t5/About-Settings/Identity-verification/m-p/1350183 I’m also putting it here so others can know what to expect if they ever run into this issue.It's been over a month now. I'm pretty disappointed with the way PayPal has been handling the issue, even if of course it could always be worse. First of all, the website and emails are full of inconsistencies and misunderstandings of terms, including the following:
- PayPal's understanding of what "a few working days" means is radically different from the rest of us. If to most people that term means somewhere between 3 to 5 days, for PayPal this term represents a month. The page that appears when you submit identity information still says, and I quote the exact sentence, "we’ll get back to you within a few business days"... I however have been waiting for an entire month.
- I continue receiving emails saying "we need more information about you", whereas the ticket has the status "waiting for your response". In reality, I am the one waiting for PayPal's response and for the staff to look at what I sent them. I've already submitted everything PP asked me to, and even the form tells me there's nothing new for me to do right now. Why keep telling me to do something after I've already done my part?
- My latest payout caused a new counter to appear saying "you have 29 days to resolve before your account becomes restricted". However my account already is restricted! The only restriction so far is that I can't close it, but that still means restricted. Does this message mean the system may add even more restrictions, or are they referring to the same ones being reconfirmed?
That being said, the story is of course not free of documents being rejected, just as I predicted; My electronic phone bill was deemed useless after 3 weeks of waiting... all because my phone company chooses not to put their logo on it, whereas PayPal insists that their proof of location contains silly drawings on them, even when all of the written info is clear as daylight. I sent them a scan of my last bank statement after that, which contains my bank's logo as well as my full name and address. Right now I'm once more in the process of waiting for a "few" business "days"... which I wouldn't mind if I was sure this is the end of it, and they won't find god knows what wrong with this document as well.
The situation is pretty stressful since, to be frank, me and my mother's lives literally depends on having this account up and running; If they block my ability to receive and withdraw payments, we have no way to pay our bills or buy food, we are homeless and pretty much dead. I hope PayPal understands the responsibility they have toward those who depend on them... including people who don't have an endless supply of documents to satisfy picky verifications which in a normal society shouldn't even exist. I don't believe that in the year 2017 people should have to deal with stress due to such easily avoidable issues.
