MirceaKitsune
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PayPal continues its mockery, rejects any ID for no reason
🕑 Added 2017-12-05 19:32:29 +0000 UTC Several more weeks have passed. During this time, PayPal has been silently rejecting every document I was submitting... neither the account interface nor any email notifications informing me that it was happening and PP wanted me to submit yet more documents. Even at this very moment, I don't know which of the latest documents are either rejected or yet to be reviewed. I have submitted nearly 10 files in total for address verification... each one mockingly rejected after the other for reasons I will never know.This goes on top the fact that I need to submit each document in two places simultaneously: Once in the interface available from https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view and once under https://www.paypal.com/confirmcard which is apparently a different database. I don't know which of the two the staff checks most, so I had to note down both links and upload everything twice to be certain.
I spoke with the PayPal staff two times on the phone. While customer support was kind and tried to be helpful, there wasn't much they could do in the face of the strict criteria set by the PayPal administrators. I asked them what I did wrong and why documents that clearly meet their requirements are being rejected... all they could point out is that they all just so happen not to work, because this bit is printed over there and that bit isn't visible the way PayPal expects it and god only knows what else. Eventually they said they'd note one another to see if there's anything they could do, which was the typical tactic to get rid of me without absolutely anything changing.
The first staff member I called told me to go to my bank and ask them to print out a written statement, guaranteeing me that this will work and they will lift the restriction once they receive it. So I got dressed immediately, did the one hour walk through cold and rainy weather between my home and the bank I use with PayPal, and got a statement. But what do you know: The bank I use just so happens not to print the customer's address on their statements, nor have their logo on them... so needless to say this was also just a slap in the face. I even had a discussion with the bank clerk while they were printing the file, and he told me that many clients of the bank use their cards with PayPal yet they've never heard of them ever being asked this sort of info, as well as mentioning that the statement they're giving me (stamped and signed) should be everything an institution like PayPal would legally require. Even in my country and for my bank, my situation appears to be unheard of.
The only option I have now is to run around the city, seeing which institutions can issue a government statement clarifying that I live at my address. However I'm not sure I want to lose whole days doing even that at this point; PayPal will surely find yet another reason to reject those too as they have with everything else, even if they explicitly say they will accept it. I'll likely only dump another dozen documents that took me hours to obtain and get scanned, only for PayPal to laugh at me with each one and say they don't care.
I'm additionally getting ready to publish my experience everywhere I can, in order to let everyone know of what happened to me and warn them; PayPal has zero respect for its users, and does not give a damn even about those of us who depend on them for money we need to survive! How many people have they left homeless or without food and electricity, because folks made the mistake of trusting the so called #1 online payment processor with basic reliability? There is no excuse for what is happening: PayPal is punishing those who have done absolutely nothing wrong, who have never broken either the law nor their terms of service, who have shown only good will and fully played by their rules... something no institution with a speck of professionalism would ever do to their clients! I hope they get in return what they have offered to others, knowing that society and the rules of competition eventually punish those who treat others unfairly as PayPal has done in my and other cases.
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Mircea Kitsune
Here's yet another update from today, furthering the mockery and incompetence I've been seeing from PayPal. I'm sorry if this sounds confrontational, but right now I'm sincerely at the end of the rope with PayPal, and I'm sure anyone who's read the previous posts can see why. I (finally) received a new email update this morning. This time it didn't say that my documents were rejected (the usual), but that my address settings in my account are incorrect, because they don't match what is written in the provided documentation "word by word". The old address was correct and complete as far as I can tell, but should I even wonder at this stage? So I just sighed and told myself "okay, I'll just do what they want again and edit it". But obviously not even this was possible without encountering further issues: First of all, I cannot edit my address because it's linked to a bank card, and apparently addresses linked to cards may not be edited for some inexplicable reason. I had to make a second address which I set as my primary address. I have no idea whether this still counts as what they want, but it's all I was allowed to do. Why just why would you send me an email telling me to edit my existing address, if I am not allowed to edit my address? Second, I don't know which document they want my address to match! Like I said I've submitted a dozen files to them over the course of two months, because no matter what proof of address I gave them there was always a reason to reject it. I am not told which document was accepted or rejected, and in fact I don't even now know if one was finally accepted to begin with. Each one formats the address differently, I don't know how the heck they want me to prefix my block and entrance and floor and apartment number! Is it "apartment ##", "apt. ##", "APT.##"... PayPal has a fixation with those sorts of ridiculous details, so they're the ones demanding me to know what this must look like. Please tell me if I'm the one being unreasonable here, because I believe I've managed to be more patient than most folks would have been at this point... after spending hours running across the city and scanning documents just for PayPal, and being met only with mockery in return. How is this possible in year 2017?! Can a user not expect any basic reliability and consistency from what is supposedly one of the largest payment services on the planet!? If the situation isn't resolved, I'm preparing to write down the entire story (with blurred versions of my documents as proof) and post it everywhere on the internet to let people know about what's happening... I'm sorry if this sounds mean but I don't want others to be unknowingly put through the sort of experience I've been. I'm awaiting clear instructions from PP soon, and for the whole ordeal to be resolved already.
