errantsignal
patreon
Patreon Payment Weirdness
🕑 Added 2015-07-01 22:00:15 +0000 UTC Update: Good news! Per Patreon:We’ve already started to re-process payments. No patrons will be double-charged, anyone that was double-charged is being refunded, and anyone with a pledge that actually declined is being charged again.
So all's well that ends well, I hope. Sorry again for the inconvenience!
Original post:
Hey all,
Apparently Patreon is having some trouble processing payments this month - it's issuing a number of invalid declined payments. If you get a payment declined message it might be best to hold off on hitting "retry" since there are reports of double payments happening as a result of that. I'll update this post as I find out more, but in the mean time don't try to resend payments! If you've already resent payments, I'll work to get this sorted out. I'll be reaching out to Patreon shortly and monitoring what's going on.
If you have any questions or concerns, let me know - I'll get back to you with whatever I info I have. Unfortunately at the moment it isn't much beyond "don't try to resend payments until Patreon has issued an all clear."
- Chris
Comments
Dan Lin
In my case I had forgot to update some of my info, but should be fixed now.
Latent
well, I just had it retry 15 minutes ago, so hopefully nothing bad will happen.
