Loish
patreon
QUESTION // do you have issues playing videos here on patreon?
🕑 Added 2022-06-28 10:23:55 +0000 UTCHello lovely patrons! As you might know, a few months ago all of my video content was migrated to the Patreon platform. However, many of you have reported video playback issues, specifically one where the video stops playing a few minutes in and can't resume playing anymore after that. It sounds incredibly frustrating!
I've been reporting these issues to the Patreon staff, because the tool is in beta and so they need to know so they can work to fix it. However, they have a lot of questions (which device, OS, app and/or browser, etc is being used when the problem occurs) and these are things I don't always know. Basically they need more information and would really like to get in touch with users who have this issue. So my question to you is: do you have a problem watching the videos here on Patreon, and would you be willing to talk to Patreon staff about it? If so, please reach out to me so I can make that happen! No pressure either way, but any help would be enormously appreciated :)
For now, the temporary solution is to watch the videos from the links provided in this post, so be sure to check that out if you have trouble watching anything! And always feel free to reach out to me personally if you have any issues. Thanks for reading 🖤
Comments
Loish
welcome to the patreon rose! and I'm so sorry to hear that. Patreon is working on it but for now you can access all of the video content through this link - https://www.patreon.com/posts/update-subtitled-64518198
Rose
Hi! New sub here :) beautiful artwork, yes I am having trouble watching any videos. They play for a bit then stop and show an "error" message. I have already reached out to Patreon support, waiting to hear back. I have a MacBook Air (M1 chip) laptop, it happens regardless if I refresh, log out and back in, or on any browser.
Loish
so sorry to hear that! I'll get back in touch with the patreon staff to see if they've made any progress on it.
Loish
thanks for letting me know!
Hello Loish. So glad you brought this topic. I have issues with playing videos too. The video just randomly stops playing at any minute. It may happen at the beginning and sometimes it’s in the middle. To me it usually happens on MacBook in chrome and in safari too if I remember correctly. Refreshing the page DIDNT help me, clearing cache didn’t help either. So a video just freezes forever. If I watch the same video on the Patron app on iPhone or iPad the video plays from the beginning to the end. My internet is most of the time stable and has a good speed so I wouldn’t blame this on it at this point.
Nic
I’m having issues with playback. Stops midway, and won’t restart, I have to reload the whole page again. I use and iPad Pro and have great internet access.
Loish
that is so interesting! it might indeed be an issue with internet speed and then what happens when the video should resume. thanks for your input!
Miranda Jelbart
Thanks for bringing this up! I have video playback issues when streaming through safari browser on iPad. I also had issues wit h Vimeo, but because you had the option to adjust playback quality, I could lower the quality of the video and the videos would play through with no issues. I assumed, since I live in the middle of nowhere with less reliable internet that the slow internet speed and large video size was the problem. When the video stops playback it doesn’t resume from where you left off, it starts the video again entirely and even if you try to skip forward, playback fails again which is the frustrating thing.
Lima
No problems.
Robin Va'auli
I am happy to talk to patron staff about this just let me know how to do that.
Sofi Saccone
I never had any problem! I always watched them on my laptop.
No problems
Petr Macháně
Everytime i watch via desktop pc [not app] it freezes and writes error sometimes even refresh doesnt work. App works fine
Martha Balaile
I have had some trouble with the video freezing and needing to refresh when I watch using Safari browser on my ipad.
