GZone_Art
patreon
New Changes on Patreon!
🕑 Added 2018-08-30 23:57:14 +0000 UTCYet again there might be some difficulties with the pledges in a few days.
This is what's been written in the official mail by Patreon.
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"Pay day is right around the corner, and we wanted to give you up to date information before payments start processing on Sept 1st.
You may be aware that last month there were some issues with declined payments, and confusion caused by patrons seeing a new descriptor on their bank account. Weve been working hard to limit the amount of disturbance you might experience this month, and for a full recap of what weve been up to with payment processors and you can read a blog post from Tyler, our VP of Operations.
To give you more info, weve started working with multiple payment processors to be able to continue successfully processing adult content creators. As a result, we moved the processing for adult creators to the UK. Unfortunately, this means some of your patrons may see a 3% international processing fee for their pledge. This is determined by their bank, not by Patreon, and every bank treats these things differently which makes it hard for us to assess who will be affected.
Heres some information to share with your patrons in case an issue arises.
If your patrons are having any trouble, heres what they can do:
- If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
- If their payment failed, they can follow these steps or switch to a different payment method.
- If they are seeing an international processing fee, they can switch their pledge to a different bank that doesnt charge for international payments.
- They can reach out to the Patreon support team to get account specific help.
Heres what well be doing:
- Well reach out via email to any patron who receives a declined payment with info on what they can do and how.
- We will continue Patreons proactive practice of retrying payments throughout the month.
Over the next 24-48 hours, you might notice your dashboard fluctuate. We know youre excited to get your payout, but please sit tight as we process your payments fully before relying on the numbers as your final monthly earnings. They may change a little throughout the month, but dont worry, thats just us working in the background retrying any declined payments.
Thank you for your patience while we put the necessary work in to ensure that your art can continue being funded on Patreon. If you need any help or have further questions, were just a few clicks away.
The Patreon team"
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I hope it won't be too much of a trouble for all of you and I am grateful for everyone who stays with me despite those changes.
- GZone
