Kihra patreon

Need Support?

🕑 Added 2020-07-23 18:38:23 +0000 UTC

Comments

Makayla Butler

Hello! I tried to reach you guys via email in early August and haven't received a response, is it alright to send another email? I had a few questions.

Kihra

Please send a note to support@warcraftlogs.com. Thanks, sildri

I subscribed but i cant view all reports on analyze tab of warcraft logs

Kihra

Ronald, send a note to support@warcraftlogs.com. They'll be able to help and help quickly.

Ronald Butler

I subscribed but i cant view all reports on analyze tab of warcraft logs

Kihra

Please send a note to support@warcraftlogs.com. If you have different emails between our site and patreon, the support team will be able to sync them.

Hello. I am a paying member and still have add on the site and the client. Is there something else that I need to do? Thanks!

Kihra

This post is simply saying, "Please write the support emails rather than reaching out through Patreon." Thanks!

Kihra

If you reach out to one of the support emails above, and tell them both the patreon and the site email, they can link them and they'll sync.

myipod

i guess i will have to unsub then, i use diferent email for diferent things, i will not change patreon email to WCL or vice versa :/

this is still true. be patient with sync.

They should be the same. I'll shoot an email over anyway, thank you for the contact info my friend!

Kihra

It syncs every 15 minutes. If your emails are different between the site and patreon, you can submit a support request described above and we'll connect the accounts. Email support@fflogs.com or support@warcraftlogs.com. Thanks, sildri

Has the sync interval been changed? Still waiting for mine to update and it's been several days.

Kihra

It syncs every 15 minutes. If your emails are different between the site and patreon, you can submit a support request described above and we'll connect the accounts. Thanks, sildri

How long does it take before I can view archived logs?

theprolificpotato

thanks for sorting out my log problem. really appreciate it :)

it's been a day since i Subbed as Gold , still cannot review any past logs , DMed but didnt get any respond , emailed aswell , same , no reply

Kihra

Email support@warcraftlogs.com

nothing useful I still can't upload my wcl Logs~

Kihra

It syncs every 15 minutes. If your emails are different between the site and patreon, you can submit a support request described above and we'll connect the accounts. Thanks, sildri

same

same^^

I'm also having that issue but if you go to your subscription status on warcraftlogs, it says "Changes are processed at the start of every month" ... so maybe we have to wait?

I also am not showing my account as a subscriber and still am seeing ads on warcraft logs. What do I need to do to fix that?

I'm just tryin to figure out why my account isn't showing as a subsciber on warcraft logs. I just wanna be able to upload stuff without delay. please help :)

What's the ETA on getting a response? Still tryin to get my account linked + have a log transferred over to be uploaded because it said it was uploaded to the wrong site? My request # is (26378)

sweet, ty! i just sent an email =)

Kihra

The best way to get this sorted is to email support@fflogs.com or support@warcraftlogs.com. It takes 15 minutes to sync with Patreon. Or if you're using different emails between patreon and our site, we'll need to sync them up manually. Please include your email addresses when you email support. Thanks, sildri

I'm just tryin to figure out why my account isn't showing as a subsciber on warcraft logs. I just wanna be able to upload stuff without delay. please help :)