escafa
patreon
Payment Declines
🕑 Added 2023-08-06 17:07:28 +0000 UTCHey all,
Some of you have reached out to me regarding your payment for this month getting declined. Here's what Patreon told us:
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History.
I hope that helps.
Thanks
Comments
coredumperror
I only managed to get this sorted out by manually unsubscribing from about a dozen Patreons that I'm a member of, and then re-subscribing from scratch. It was a pain in the ass, and I'd be more than happy to dump Patreon in favor of an alternative subscription service, like Subscribestar or Pixiv Fanbox.
brain
Can't say I know anything about banking/financing. If I were to make a guess the changes to the upgrades caused the payments to have a different "signature" that got it flagged as a fradulant charge. Thankfully I sorted it out fast.
Daniel Thomas Stack
Glad I don't use a card but another payment handler ;p
