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Rewards Sent! + Jane wip
🕑 Added 2024-09-30 04:14:37 +0000 UTCThere were quite a few new comers here so I would like to repost the FAQ as well as let everyone know that all digital rewards have been sent. It may take your DM's a little bit before they land in your inbox however, which is why I send them out a day before the month end just in case.
From now on I will create a post similar to this after each month's rewards are sent so there shouldn't be any confusion. I'll add in a wip too so I won't come empty handed :p
If you have any concerns about your rewards that are not covered in the FAQ, feel free to leave a comment and I can update the FAQ!
-- REWARD INFO & FAQ:
Digital rewards will be sent out via DM only to active patrons in the ice cream tier and above. Codes respective to their tiers will be delivered, so please be sure you are in the correct one for what you'd like!
Rewards are available to claim until the 15th of the next month.
Please do not leak or share downloaded content.
It is inevitable that some will do this, but I greatly appreciate those who are here to genuinely support me and enjoy my art. This is my full-time job, and without those who have been with me, I can not have done this without you ♥
-- FAQs:
1. When are rewards sent out?
Digital: Rewards are sent out a day before the end of the month (GMT -8 time zone, by end of day) via your patreon inbox. Sign ups are charged immediately but may take a couple days for the system to register your pledge as active, so please be sure to not wait until the last minute if you would like to receive the months pack.
Physical rewards: Monthly club mail will be delivered in the middle of the next month you subscribed to! This allows me time to troubleshoot any manufacturing issues as specialty methods are used for the collector's cards.
I will create posts if there are to be any delays on my part!
2. I missed the reward, can I get a new code?
I send out constant reminders that codes expire on the 15th of every month. It is not fair to those who do not miss their rewards, and I am not always available to create a unique, individual code for each person and time that this happens. If you miss it, feel free to purchase the previous reward on the shop or sign up for the smoothie tier which will give you a code to redeem any previous reward at the end of the month for a discount value.
3. I did not receive the DM. What do I do?
In the case you were missed during the group DM, please check the status of your pledge to see if it is active. Those who also cancel/edit their pledges before the rewards are sent will not be on the list so please wait until my "rewards sent" posts before you do so.
In cases where you pledged a custom amount and were missed, feel free to message me for your code as you will not appear on any tier list for rewards. This also applies to those who sign up the day after the rewards were sent. I make exceptions for those who are new, I will not cater to repeated forgetfulness.
4. Can I request a previous reward?
Digital: No, as rewards are sent according to the current month's work. However, you may purchase them from my shop or sign up for the smoothie tier, which will give you an additional code to redeem any previous pack at a discount.
Physical rewards: No, these rewards are exclusive and discounted only for patrons. However if you'd like to purchase the packs or available individual stickers, feel free to purchase it from the shop.
5. I didn't receive my physical reward, what can I do?
All mail is sent with untracked shipping, to afford the lower discounted pricing. It is your responsibility to provide the correct address. I carefully pack the items and cannot be held responsible after the package is dropped off at the shipping centers. If you would like to upgrade your shipping to tracked, or wait to have it group shipped, please contact me!
Alternatively, you can provide me with your local post office if you are worried that your address may not be able to have mail be safely delivered. Please DM me if this is your case.
Comments
Anime Hero Gamer Fan
With Jane I Can Keep My Mouth Shut I Can Tolerate Any Pain/Pleasure
Cippy
new wallpaper found..
Kain
thabks for reposting the FAQ, and your Jane Doe is so pretty! Great work Nana
