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Character Select Bug Affecting a Small Portion of Users
🕑 Added 2022-10-04 14:18:23 +0000 UTCThis is just a quick post to let players know that we are aware of a significant bug that is affecting a small number of users.
Bug Description
When you start a new chapter in the latest update, you are supposed to get a screen allowing you to select between playing as Susan or Amelia. Unfortunately for some users this screen does not appear correctly, meaning that they cannot progress into the level.
How We Will Address This
After investigation we cannot determine what is causing this bug, other than the fact that it seems to be related to non-English region settings on player's computers. We cannot replicate the bug locally so it's difficult to fix.
Instead, since the screen was only meant to be a placeholder anyway, we will be redesigning the screen as a "proper" menu screen, similar to the rest of the main menu. Since the rest of the main menu works, this should fix the bug.
Timeline
We apologize for the inconvenience to players suffering from this bug. It is a high priority fix that we will try to get out as soon as possible. It may take a few days to a week to fix the bug, depending on whether the redesigned screen suffers from the same issue and the availability of users suffering from this issue to test our fix.
Thank you for your patience. We will post another update when the issue is resolved.
Comments
UNDRESS_ME
Thank you for all the effort you put into this. I'm sure this bug will be fixed very soon. good luck!
