ES_Productions
patreon
Patreon Payment Processing updates
🕑 Added 2018-09-01 02:44:05 +0000 UTC Those who support several different Patreon creators are probably already aware of possible issues with processing, but if you haven't gotten the word yet, here is the latest info I received from the Patreon team:
Pay day is right around the corner, and we wanted to give you up to date information before payments start processing on Sept 1st.
You may be aware that last month there were some issues with declined payments, and confusion caused by patrons seeing a new descriptor on their bank account. We’ve been working hard to limit the amount of disturbance you might experience this month, and for a full recap of what we’ve been up to with payment processors and you can read a blog post from Tyler, our VP of Operations.
To give you more info, we’ve started working with multiple payment processors to be able to continue successfully processing adult content creators. As a result, we moved the processing for adult creators to the UK. Unfortunately, this means some of your patrons may see a 3% international processing fee for their pledge. This is determined by their bank, not by Patreon, and every bank treats these things differently which makes it hard for us to assess who will be affected.
Here’s some information to share with your patrons in case an issue arises.
If your patrons are having any trouble, here’s what they can do:
- If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
- If their payment failed, they can follow these steps or switch to a different payment method.
- If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
- They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
- We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
- We will continue Patreon’s proactive practice of retrying payments throughout the month.
Thank you for your patience while we put the necessary work in to ensure that your art can continue being funded on Patreon. If you need any help or have further questions, we’re just a few clicks away.
The Patreon team
Comments
Ever700
looks like mine went though fine I only had a problem with Patreon when i first used it. been in the UK hear i am hoping that's the case for any others in my region.
Todd Whitesel
I don't totally trust Patreon's explanations for *why* they made this change, but it looks like they are committed to this one so we're just going to have to live with it. While some cards will eventually stop rejecting these, many won't. I just had to explicitly approve this for the 2nd time and in the past I have never had to repeat an approval for a monthly charge. So I may have to switch payment methods. Can anyone using PayPal with Patreon confirm that it works smoothly?
Eric W. Schwartz
I've had experience with billing companies for porn sites in the past, so I can say this is unfortunately a common thing. Banks and credit card companies get spooked by adult material, so billing often is forced to operate out of regions that give them less legal crap. It's the same kind of thing as when people use PayPal and tell everyone to avoid saying exactly what they are paying for in the comment line.
Skunkupine
Because US banks get squicky about dealing with anything sex related. <voice="serious banker">Pictures of naked furry women? Brruh-hm! We won't support that!" </voice> So they go where there is a better attitude about such matters (although give what is going on in the UK with their porn laws I am not sure this is going to be a successful long-term strategy)
Zorin the Lynx
Why oh why does Patreon have to keep being so shady? Why can't they just bill in the US like they always have?
