IMPORTANT BAD NEWS

CloudLou

Thank you Friend! I hope the old laptop can be back to normal!

Kim

I hope it can be solved soon.

CloudLou

I also want to say thank you to all Supporters who are patience and supportive on this problem. I'm really really sorry for all these. I will do all I can to make sure all rewards be delivered as soon as close to original plan. Hope this also won't affect much for February arts too.

CloudLou

Thank you Friend. I hope everything goes well.

CloudLou

UPDATE: It's on repairing process, will take around 5-10 working days (slower due to pandemic). So I bought a new laptop, but since the data were in the broken laptop, might have to redo both Keqing and Noelle arts. Rosaria and Beidou have online back ups, only need to re-render the PNGs. I can probably still deliver Rosaria and Beidou on February 5 as planned, but Keqing and Noelle will be delayed possibly until February 10 due to redoing them all over again.

ArchePatreon

Hope the repair goes well

CloudLou

When the repair is done, I will first send Rosaria and Beidou rewards. I'm aorry due to this problem, Noelle and Keqing arts will still be in drawing process.

CloudLou

UPDATE: The repair process will be starting tomorrow. I hope it can be fixed as soon as possible, and hope all the data are still intact. We don't know how long the repair will take time, but this definitely will push back the schedule for delivering January rewards.

CloudLou

Thank you for your kindness. I hope it can be fixed as soon as possible.

CloudLou

Thank you for your kindness. I will try to solve the problem as soon as possible.

CloudLou

不幸的是，我没有别的电脑。 我也不想冒险自行拆卸，因为我担心它会变得更糟。 我会尝试带它去维修中心。 感谢您的支持，也很抱歉造成麻烦。

Take all the time you need, stressing out wont get a solution so dont worry

Aresxx

如果电脑只是无法开机的话，你可以试着拆开电脑取下硬盘在其他电脑上读取硬盘数据，如果没有数据的话只能做数据恢复了。我会持续支持你的，祝你好运。

sin

That's okay I understand it well, so don't worry too much

CloudLou

Again and again, I am deeply sorry for all the problems this month. With the sickness last week then now the laptop broken like this. This is not good for a start of a new year. I hope I can fix all the problems and everything goes back to normal as soon as possible.

CloudLou

Thank you for your kindness. I'm really really sorry for this. I hope it can be solved fast and everything is all fine and normal.

Dobraukin

I'm sorry you ran into so many troubles... 😥 Just don't worry nor stress, and take all the time you need! There's little to do when computers "decide" to be jerks! -chuckles- Sending lots of good wishes and good energy your way! 🤗

CloudLou

I am really really sorry for this problem!

CloudLou

Again I am terribly sorry, so much really really sorry for this problem. I will try whatever I can do to fix this as soon as possible. And hopefully the file also all fine and can be continued right away.

CloudLou

Sorry no newline spacing, phone version sucks, it always post whenever I try to press Enter, no shift+enter on phone.

CloudLou

Searching for online solutions, it could be CMOS problem they said. But I don't have the courage to disassemble my laptop and try doing internal things on my own. I will try to go to Asus repair center tomorrow if it's possible (the pandemic restrictions). I hope I can go and the problem truly solved.

CloudLou

Yes the outlet is working fine I tried using battery only, still same issue Tried putting out battery and do direct power adapter, still same issue

tom hido

I'ts Okey. Please don't worry, I can wait all night :)

Rehaize

My best guess for this is a power issue. Is the wall outlet working?